The short version: if we have not started your work yet, we refund everything. Once work is in progress, refunds are prorated based on what has already been delivered. If we cannot honestly complete your project after starting, you get the remaining balance back.
Before work starts
If we have accepted a project and taken payment but have not yet started the work, you may cancel by email and receive a full refund. Email akpage@mavmethod.co and we will process the refund back to your original payment method.
Once work has started
For the Better Inquiry Fix, work formally starts on Day 1 when we begin reviewing your inquiry path on the agreed start date, after scope, materials, and access are confirmed. Payment alone does not start Day 1. If you cancel after Day 1 begins but before final delivery, refunds are prorated based on what has already been delivered:
- Cancelled after Day 1 begins: 66 percent refund.
- Cancelled after Day 2 begins: 33 percent refund.
- Cancelled after final delivery: no refund.
For any custom-scope work, refunds are handled per the written statement of work agreed before the project started.
If we cannot deliver
If we determine partway through a project that we cannot honestly complete the work as scoped (for example, because a technical constraint we did not know about makes the promised outcome impossible), we will let you know as soon as we know, deliver whatever is complete and useful, and refund the remaining unfulfilled portion.
Payment processing fees
Stripe’s original payment-processing fees are generally not returned to Mav Method when a payment is refunded. We do not add a separate refund fee. Any refund you are entitled to under this policy is calculated from the percentages and rules above.
Timeline
Approved refunds are initiated within two business days of the cancellation email. Depending on your bank, refunds typically appear in your account within five to ten business days.
Chargebacks
If you have a concern about a charge, please email us first. We respond quickly and take refund requests seriously. Filing a chargeback without contacting us first makes it harder for both of us to resolve the actual issue.
Questions
Anything unclear about this policy, or a specific situation you want us to look at: akpage@mavmethod.co or (864) 710-1814.
For the broader agreement, see the Terms of Service. For privacy, see the Privacy Policy.